Privacy Policy

Last updated 25 September 2026

This policy explains what personal information AL ASR AL THAHABI USED AUTO. SPARE PART (“ASR Auto Parts”, “we”, “us”) collects, why we collect it, and what we do with it. It covers our dealings with customers and suppliers, including the messages we send over WhatsApp.

Who we are

AL ASR AL THAHABI USED AUTO. SPARE PART is a trader of used automotive spare parts, registered in the United Arab Emirates, with premises at 3rd Street, Industrial Area 3, Sharjah, UAE. Our tax registration number is 100479968800003. We are the party responsible for the information described in this policy, and you can reach us at info@asrauto.ae.

Information we collect

We collect only what we need in order to trade with you and to keep the records the law requires:

• Contact details — name, company name, mobile number and, where given, email address.
• Transaction records — the parts bought or supplied, prices, invoices, payments received or made, and the balance outstanding on an account.
• Photographs of parts — images of the goods themselves, which may be taken on arrival or at the point of sale.
• Message records — the fact that an invoice or update was sent to a mobile number, and whether it was delivered.

We do not collect payment card details, and we do not use tracking cookies or advertising trackers on this website.

How we use it

• To supply parts and fulfil orders.
• To issue tax invoices and statements of account.
• To send you your invoice and, where relevant, updates about an order or an outstanding balance.
• To answer enquiries about parts and availability.
• To keep the accounting and tax records that UAE law obliges us to keep.

We do not sell personal information, and we do not use it for advertising or share it with anyone for their own marketing.

Messages sent over WhatsApp

When you give us your mobile number in the course of doing business with us, we may send your invoice and related updates about your order or account to that number on WhatsApp.

• We send these messages using the WhatsApp Business Platform, operated by Meta Platforms, Inc. Meta processes the message in order to deliver it, and Meta’s own privacy terms apply to that processing.
• We send business messages only — an invoice, an update on an order, or a reply to something you have asked us. We do not send marketing or promotional messages.
• We record whether a message was sent, delivered, read or failed, so that we know whether an invoice reached you.
• If you would prefer not to receive messages from us on WhatsApp, tell us and we will stop. You can reply to any message asking us to stop, or write to info@asrauto.ae. We will then provide your invoices by another means.

Photographs of parts

We photograph the goods we hold. These photographs are of the parts themselves and are used to describe what is available, to record condition at the time of sale, and to communicate with the supplier whose goods they are. They are not photographs of people. If an image incidentally shows something identifying, such as a vehicle number plate, tell us and we will remove or obscure it.

Who we share information with

We share personal information only where it is necessary:

• Service providers who operate the systems we use — our hosting and database provider, and Meta Platforms for the delivery of WhatsApp messages. They act on our instructions and may only use the information to provide that service.
• Our suppliers, in relation to their own consigned goods — for example the parts sold from their container and the amounts due to them. We do not pass on customer contact details for any other purpose.
• Authorities, auditors or advisers, where we are required to do so by UAE law, including tax and accounting obligations.

Where information is held, and for how long

Our records are held in a hosted database and may be stored on servers outside the United Arab Emirates. Where information is transferred outside the UAE, we rely on providers that apply recognised data protection safeguards.

We keep commercial and accounting records for as long as UAE tax law requires, which is at present five years from the end of the relevant tax period, and longer where a matter remains unresolved. Information we no longer need is deleted.

Keeping it secure

Access to our records is limited to the people in the business who need it, each with their own account, and the records are held with a provider that encrypts data in transit and at rest. No system can be guaranteed completely secure, but we take reasonable steps to protect what we hold and to restrict who can see it.

Your rights

You may ask us for a copy of the personal information we hold about you, ask us to correct anything that is wrong, ask us to stop messaging you, or ask us to delete information we are not obliged to keep. Write to info@asrauto.ae and we will respond within thirty days. We may need to confirm who you are before acting on a request.

Children

Our business is with trade customers and suppliers. Our services are not directed at children, and we do not knowingly collect information about them.

Changes to this policy

If we change how we handle personal information, we will update this page and change the date shown at the top. Significant changes will be notified to customers directly.

Contact us

Questions about this policy, or about the information we hold, can be sent to info@asrauto.ae, by telephone on +971 50 140 1483, or by post to 3rd Street, Industrial Area 3, Sharjah, United Arab Emirates.